Return & Refund Policy
At Zylome, we value our customers and strive to build a lasting relationship by offering a smooth and transparent shopping experience. We offer a 3-Day Return & Refund Policy for eligible products.
Easy Returns – Simple & Transparent
We offer a straightforward 3-day return policy from the date of delivery. If you are not satisfied with your purchase, you can initiate a return request within 3 days by contacting us through:
WhatsApp / Call: +91-9994966729
Email: zylome7@gmail.com
Please note: Returns will not be accepted beyond the 3-day window for any reason. Refunds are applicable only for returned items.
📢 Important Sale Update
Buy 2 Get 1 Free Sale Policy
- Exchange only with the same products.
- Returns are not allowed on Buy 2 Get 1 Free orders.
- Exchanges are permitted only in cases of damaged, defective, or incorrect products.
To request an exchange or refund, customers must share:
- Clear product photos.
- An uncut opening/unboxing video of the package. Any form of video tampering, editing, or modification is strictly unacceptable.
All exchange or refund requests must be raised within 24 to 48 hours of delivery. Please review your order carefully before placing it.
How to Place a Return Request
Return or refund requests must be placed within 3 days of delivery. After this period, returns will not be accepted.
Phone/WhatsApp: +91-9994966729
Email: zylome7@gmail.com
If you face any issues while placing a request, our support team will assist you. Please contact them through the phone number provided.
Customers are requested to record an unboxing video while opening and repacking the product to ensure a smooth return process.
Return Pickup
Once the return request is approved, customers are required to ship the product to the return address shared by our support team. The shipping amount paid by the customer for returning the product will also be returned along with the refund after the product is received and successfully passes our quality and safety check.
Refund Policy
We process refunds only after the returned product reaches our warehouse and successfully passes the quality check.
- Refunds will be credited to the original payment method within 3-4 business days after the product passes the quality check.
- In some cases, banks or payment providers may take 5-7 working days to reflect the refund in your account.
Conditions for Returns & Exchanges
Returned products must:
- Be unused, unwashed, and in original condition
- Have all original tags and packaging intact
- Not show signs of wear, damage, perfume, stains, or alterations
Zylome reserves the right to reject returns that do not meet the above conditions.
Color & Description Disclaimer
We strive to display product colors as accurately as possible. However, slight variations may occur due to:
- Lighting conditions
- Photography settings
- Different screen resolutions and display settings
Product details such as size, weight, fabric texture, and design work may also vary slightly. Customers are requested to consider these minor variations before placing an order.
Contact Us
Brand Name: Zylome
Phone/WhatsApp: +91-9994966729
Email: zylome7@gmail.com
Thank you for shopping with Zylome. We truly appreciate your trust and support.